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About ESN

ESN is the independent network for public social services in Europe. ESN is a Europe-wide network with more than 140 member organisations in 36 countries. With members in local public social services across Europe, we bring together the people who are key to the design and delivery of vital care and support services, to learn from each other, and contribute their experience and expertise to building effective social policy at the European and national level.

You can read more about ESN at www.esn-eu.org.

About the role

The European Social Network (ESN) is looking for a Junior Membership and Operations Officer (full-time). The post holder will have a strategic role in the wider development of the Network to contribute to its financial sustainability by developing and retaining membership and new partnerships. To fulfil these duties, the post-holder will work with the policy and development coordinator in the development of membership and partnerships; with finance manager on following up membership finance; with the policy officers on aligning membership to the annual work programme and supporting the organisation of activities; with the communications team on data development and CRM development.

Job Description

Implement ESN’s membership and partnership strategy by: a) strengthening ESN’s existing membership base and ensuring that a viable membership retention strategy is implemented; b) supporting the expansion of coverage of ESN partnerships, connecting with potential new members and partners, thereby ensuring that year-long membership targets are met, and new opportunities are developed.

Specific tasks

• Assist in developing new membership and partnership opportunities;
• Assist in developing and strengthening relationships with ESN members to ensure that we are promoting and engaging with each other’s activities;
• Assist in supporting and maintaining effective administration and financial systems to ensure the correct, efficient and smooth delivery of ESN’s annual work programme;
• Assist in developing membership and partnership materials and contributing to ESN member communications;
• Keeping up to date and producing reports with records of members and partners participation and contributions in the directory and database;
• Supporting the planning and organisation of events. This may include sourcing venues, monitoring expenditure, communicating with providers and being responsible for logistics.

Person specification

• 1 to 2 years experience working with a membership organisation (desirable);
• Experience working with customer relations management systems (e.g. Salesforce, CIVI CRM) (desirable);
• A clear understanding of the importance of a database and its potential for the development of a membership organisation;
• Organised and able to keep a detailed record of members data using a customer relations management system such as Salesforce or CIVI CRM (desirable);
• Project and event coordination experience with good budget reporting skills;
• Ability to learn quickly with a ‘can do’ attitude;
• Ability to adapt to different work approaches, settings and languages;
• Cultural and political sensitivity in relations with internal colleagues, national members, partners and external stakeholders;
• Near-native written and oral competence in English, plus fluency in at least one other European language;
• University degree;
• Business development experience/interest is desirable.

Salary and Conditions

Salary is competitive for a starting position of this type and commensurate with experience.

Holiday allowance is 20 days on a pro-rata basis (accrued according to Belgian legislation and rising with the length of service) plus bank holidays and additional days over Christmas period.

We support staff in their professional development. Opportunities for training are regularly discussed with the line manager, and we provide regular performance review with opportunities for further training in line with responsibilities.

Recruitment process

• Please make sure that you follow the instructions;
• Applications not following the instructions will not be accepted;
• Please send your CV, cover letter and task in one document of maximum 4 pages long named SURNAME_FIRST NAME addressed to Alfonso Lara Montero, Chief Executive;
• Your cover letter must outline your motivation, skills and experience;
• Your task must describe the key elements of a membership and partnership strategy for an international network like ESN.

Please send your CV, cover letter and the written task to recruitment@esn-eu.org by 15 March 2020 but we will consider CVs on a rolling basis and may interview sooner so if interested please apply early.

Equal Opportunities

It is the policy of the European Social Network to treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or trade union membership status or any other protected characteristic provided for under equality legislation.

this job offer is not open for applications