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About amfori

As the leading global business association for open and sustainable trade, we bring together over 2,000 retailers, importers, brands and associations from more than 40 countries. Our membership contains organizations of all sizes and all sectors with a combined turnover of more than one trillion euros.

Our mission is to enable each of our members to enhance human prosperity, use natural resources responsibly and drive open trade globally. These are major challenges and we need to work collaboratively to tackle them. Together we can influence and drive positive change at scale.

amfori is headquartered in Brussels with a strong network of representatives based across 14 countries. We offer members a practical framework and world-class tools to manage the social and environmental performance of their supply chains and anticipate future trends. We advocate for progressive policy and collaborate with national, European and international partners to achieve social, environmental and economic progress.

Committed to, “Growing high-performing people to become the leaders of a sustainable tomorrow”, we currently have the following exciting opportunity for you to join our highly motivated team.

About the role

As our Grievance Mechanism Expert you will be responsible for: 

Overseeing the incoming complaints received via the External Grievance Mechanism (EGM) & Speak for Change (S4G) programme and the monitoring of relevant procedures and quality assurance.   

70% - Managing S4C cases as case handler 

  • Assess incoming cases and monitor progress of case handling following the rules of procedure and programme guidance
  • Lead alignment meetings with amfori members and other relevant stakeholders
  • Be the first point of contact for all members and relevant stakeholders and provide up-to-date information on procedure questions, reporting and case management

10% - Coordinating EGM cases  

  • Handle and analysis the programme incoming cases and assign or reassign cases accordingly
  • Assign case handler
  • Work closely with case handler on resource, time and deliverable

10% - Monitor the grievance mechanisms’ case management system 

  • Monitor the case management system and resolve issues when they occur
  • Support the relationship with the technology provider on day-to-day operations
  • Support the implementation of case management improvements and updates

10% - Supporting the revision and improvement of the grievance mechanisms 

  • Support the development of improvement strategies for the grievance programmes based on learnings from case management and feedback of all impacted stakeholders
  • Support the revision and creation of the grievance mechanisms’ process, procedures, policies and additional guidance

About you

Bachelor degree in law, social studies, political science, international relations, labor or human rights law or related fields or equivalent working experience in supply chain sustainability  

  • Excellent communication, negotiation and presentation skills
  • Strong ability to multi-task and work efficiently under pressure
  • Innovative, resolution-driven and open mindset
  • Passion for people, cross-cultural sensitivity and work collaboratively
  • Working knowledge of international sustainability regulations and business initiatives (amongst other UN Guiding Principles on Business and Human Rights; ILO’s Declaration on Fundamental Principles and Rights at Work, etc.), and (international) organizations active in social and environmental sustainability is considered a plus
  • Specific case handling and conflict resolution experience in a (supply chain) grievance mechanism including monitoring case progress, record and minutes keeping, etc. is considered a plus
  • Proficiency in written and spoken English, any additional languages such as Vietnamese, Turkish, Bengali, Arabic, Hindi and others are considered a plus

What we offer

  • 1 year contract
  • Remuneration package, which includes lunch vouchers, group insurance, DKV hospital and dental insurance and contribution to public transportation for commute to work; and
  • An exciting international environment located in the heart of Brussels.


The candidate would be expected to work from amfori’s main office in Brussels. 

How to apply 

To apply send your CV and cover letter to with the subject line "Grievance Mechanism Expert".

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