1. GSA AND PROJECT CONTROL DEPARTMENT & QUALITY
The European GNSS Agency (GSA) is responsible for the operations and service provision for the European Global Navigation Satellite Systems (GNSS) EGNOS and Galileo. By developing a new generation of GNSS, Europe is laying the foundation for new high-technology industry development, leading to job creation and economic growth. These European flagship space programmes, which embody what can be achieved when Europe works together, are already bringing real benefits to people and business in Europe and around the world. The European GNSS infrastructure includes approximately worldwide 30 sites for Galileo and 50 sites for EGNOS.
With the introduction of the new Space Regulation, expected to enter into force in 2021, it is expected to expand the Agency’s scope of activities beyond Galileo and EGNOS, to other components, such as “Copernicus” for Earth Observation, GOVSATCOM for Governmental Space Communications and Space Situational Awareness (SSA).
For more information on the GSA and the European satellite navigation programmes, click here.
The Project Control Department & Quality handles all matters related to project control and quality management of the Galileo and EGNOS programmes.
2. TASKS AND RESPONSIBILITIES
The Quality Support Officer will join the Project Control Department and Quality. The Quality team is responsible for providing an adequate assurance to GSA on developing and maintaining quality processes in compliance with the requirements. The mission of the Quality team is to coordinate the process improvement methods and evaluations, contributing to increased efficiency and effectiveness, harmonised quality assurance, and consolidation of all related policies, processes and standards.
The Quality Support Officer will report to the Head of department or his/her assignee(s).
The successful candidate will be responsible for the following tasks:
- Contribute to maintaining and improving the GSA quality processes and standards;
- Support the effective and efficient implementation of the Integrated Management System and the Quality Management System in particular;
- Support the review of the governance and decision-making documents from a quality perspective;
- Contribute to the development and maintenance of a quality plan defining the quality assessment activities;
- Assist the performance of quality assessments and audits, as necessary;
- Provide support in quality groups, seminars, network meetings, and other related events;
- Contribute to the definition, planning and coordination of the execution of horizontal projects, by effectively applying relevant project management procedures;
- Assist and report to the Quality Manager on development and implementation of a strategy for GSA;
- Perform any other tasks as required, upon request of the Head of department or his/her assignee(s).
3. ELIGIBILITY CRITERIA
The selection procedure is open to applicants who satisfy the following eligibility criteria, on the closing date for application:
- Have a level of education which corresponds to:
- post-secondary education attested by a diploma,
- secondary education attested by a diploma giving access to post-secondary education and appropriate professional experienceof three years
- Be a national of a Member State of the European Union
- Be entitled to his or her full rights as citizen
- Have fulfilled any obligations imposed by the applicable laws concerning military service
- Meet the character requirements for the duties involved
- Have a thorough knowledge of one of the languages of the European Union and a satisfactory knowledge of another language of the European Union to the extent necessary for the performance of his/her duties
- Be physically fit to perform the duties linked to the post
Contract agents from GSA and other EU agencies are also invited to apply in accordance with the following GSA rules: https://www.gsa.europa.eu/sites/default/files/conditions_of_employment_of_contract_staff_ca.pdf
4. SELECTION CRITERIA
All eligible applications, according to the afore-mentioned criteria, will be assessed against the requirements listed below.
The Selection Board responsible for this selection will determine the criteria to be assessed in the various phases of the selection procedure (assessment of the application forms, interview and written test) prior to being granted access to the names of the applicants. All essential criteria will be assessed during the applications evaluation phase.
Non-compliance with any of the essential criteria may result in the exclusion of the candidate from the selection process. Advantageous criteria constitute additional assets and will not result in exclusion, if not fulfilled.
When filling the online application, candidates are expected to include elements that demonstrate that their profile matches the requirements below.
- University degree in a relevant field (Engineering, Informatics or other exact science field, etc.);
- Knowledge (by training or experience) of quality management or quality assurance (e.g. ISO 9001);
- Excellent command of both written and spoken English;
- Knowledge or experience in defining and implementing a comprehensive set of procedures and work instructions that are based on the analysis of organisational processes, needs and existing procedures for operations services;
- Knowledge or experience in document and/or record management system(s);
- Professional experience in an international working environment in the field of high technologies or in an EU body;
- Excellent communication skills;
- Ability to work under pressure, prioritise and handle many simultaneous tasks;
- Service mindset, assertiveness and ability to work with others;
- Good analytical skills.
5. SELECTION PROCEDURE
The current vacancy is for one post and establishment of a reserve list.
The selection procedure includes the following steps:
- Applications must be complete and successfully submitted via the e-recruitment tool within the deadline set for the vacancy notice.
- For each selection procedure, the Authority Empowered to Conclude Contracts of the Agency appoints a Selection Board. The Board’s deliberations are confidential and applicants are strictly forbidden to contact its members.
- An automatic screening of all valid applications will be carried out by means of the e-recruitment tool in order to verify their compliance with the eligibility criteria. The eligibility screening will be verified and endorsed by the Selection Board responsible for the procedure.
- All eligible applications will be then evaluated by the Board based on the selection criteria defined in this vacancy notice.
- The candidates whose applications rank among the best-qualified in accordance with the selection criteria (the minimum threshold is 65% of the total points), may be contacted to verify (through a video-recorded interview) their studies, professional experience and/or other knowledge and competencies as indicated in their application. This step in pre-selecting the most suitable candidates does not, however, entitle candidates to be invited for an interview.
- The best-qualified candidates, those who obtained the highest scoring within the evaluation, will be short-listed for an interview and a written test.
- Prior to the day of the interview candidates will be requested to send photocopies of all the supporting documents for their educational qualifications and employment necessary to prove that they meet the eligibility criteria. GSA has the right to disqualify applicants who fail to submit all the required documents.
- During the interview, the Selection Board will examine each candidate’s profile and will assess their relevancy for this post. Shortlisted candidates will be also required to undergo a computer-based written test relevant to the job content (the minimum threshold for this test is 50% of the total points allocated for it).
- Interviews and written test will be held in English, however knowledge of another EU languages may also be tested. Mother tongue English speakers will be expected to demonstrate their knowledge of a second EU language in line with Article 28(f) of the Staff Regulations.
- All candidates short-listed for an interview may also be requested to complete an online Business Attitude Questionnaire.
- As a result of the interviews, the Selection Board will recommend the most suitable candidate(s) for this post to be placed on a reserve list. The minimum threshold to be placed on the reserve list is 65% of the total points.
- The Authority Empowered to Conclude Contracts will ultimately decide on the successful candidate to be appointed to the post.
- The established reserve list may also be used for recruitment of similar posts depending on the Agency’s needs. Where a similar post becomes available, the Authority Empowered to Conclude Contracts may select applicants from the list according to their profile in relation to the specific requirements of the post to be filled. However, inclusion on the reserve list does not guarantee employment.
- The validity of the reserve list is indicated in the vacancy notice and its duration might be extended if deemed necessary.
- Normally, the recruitment procedure can take up to 6 months from the date on which a position is first advertised to the final offer being made.
- If, at any stage of the procedure, it is established that any of the information the candidate has provided is incorrect, the candidate in question will be disqualified.
Indicative date for the interview and written test: July/August 2020. The date might be modified depending on the availability of the Selection Board members.
Candidates are strictly forbidden to make any contact with the Selection Board members, either directly or indirectly. Any infringement of this rule will lead to disqualification from the selection procedure.
6. APPLICATION PROCEDURE
In order to be considered for this position, candidates need to create an account by registering via the GSA e-recruitment tool.
Only applications submitted via the e-recruitment tool will be accepted. Applications sent via email or post will not be taken into consideration.
Multiple applications received for the same position via different accounts will lead to the exclusion of the applicant from the selection procedure.
Important: the information provided by candidates in their online application constitutes the solely basis for the assessment of the eligibility and selection criteria. Therefore, they are invited to carefully read the requirements and to provide the relevant information in such detail that would allow this assessment. Particular attention should be paid to information on the education and professional experience, in particular exact dates, description of responsibilities and duties carried out.
All sections of the application should be completed in English in order to facilitate the selection procedure.
In order to be considered, applications must be received by the closing date indicated in the vacancy notice.
Candidates are advised to submit the application well ahead of the deadline in order to avoid potential problems during the final days before the closing date of applications’ submissions. The Agency cannot be held responsible for any last-minute malfunctioning of the e-recruitment tool due to heavy traffic on the website.
Please consult the e-recruitment guideline for instructions on completing the application.
Apply here https://vacancies.gsa.europa.eu/Jobs/VacancyDetails/1439