MGR Human Resources Ltd, with a Temporary Employment Agency License in Malta No. 249-2024, member of MAP S.Platis Group of Companies, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are looking to hire an E-Learning Administration & Customer Support Assistant – interim support for the European Union Agency for Asylum to be based in Malta.
The position
The successful candidate will work on a secondment basis for the awarded contract for the Provision of Interim Services to the European Union Agency for Asylum (EUAA). EUAA is an EU Regulatory Agency headquartered in Malta whose mandate is to strengthen EU Member States’ practical cooperation on asylum, to support Member States whose asylum systems are under particular pressure and to enhance the implementation of the Common European Asylum System.
Responsibilities
We are seeking a detail-oriented and tech-savvy Interim Support Specialist (eLearning Administrator) to provide technical assistance at the service desk of the Training and Learning Technologies Sector (TLTS).
The successful candidate will be working with the team to manage the Learning Management System (LMS) data, handling training registration forms in Excel and other tools, analysing data using Power BI, and providing first-line support for LMS users.
Key Responsibilities
- LMS configuration and administration:
- Setup and assist in the administration of online courses and training materials.
- Ensure in Moodle Learning Management System (LMS) all the configuration setup is properly done before, during, and after training (attendance lists, feedback forms, and electronic certificates of achievement)
- Participate in selecting new features, testing, and quality assurance reviews to maintain and improve our LMS
- Service Desk Support:
- Provide first-line support to LMS users, resolving issues and answering queries.
- provide technical assistance through the mailbox and issue tracking system (JIRA).
- Data Management / Maintenance:
- Manage and organize training registration forms in MS Excel
- Identify and solve any data entry-related issue
- Regularly review, clean, and manage user data, learning records, profiles and roles, and eliminate eventual duplicate data
- Support data accuracy and integrity in our training databases
- Use MS Power BI to analyze training data and generate/ validate data in reports.
- Documentation: draft summaries and reports using MS Word and PowerPoint, reports in Excel, video record technical procedures.
Minimum Qualifications:
- Bachelor’s degree in a related field or equivalent experience (at least three years of studies).
- ELearning, Customer support, IT or data management certifications are a plus.
Minimum Experience:
- At least 1 year of experience in a technical support role, preferably related to eLearning or Data management.
Advantageous Experience:
- Experience in administration of training or HR data (e.g.: user records and user profiles, registration forms, etc.)
- Hands-on experience with Moodle LMS or similar.
- Ability to troubleshoot technical issues and provide effective solutions timely.
Desired Skills:
- Customer oriented attitude.
- Strong attention to detail and organizational skills.
- Ability to independently work on repetitive tasks efficiently and accurately.
- Ability to troubleshoot and resolve technical issues related to LMS or similar tools.
- Good communication and teamwork skills and adequate level of spoken/written English (C1) to ensure fluid collaboration with colleagues and clear support to end-users.
- Proficiency or working knowledge with the following systems/software is a plus
- Strong technical and/or administration skills with Moodle LMS are a plus
Remuneration
The position falls in hierarchical Category III and the associated salary is €34,795.80 gross annually in twelve monthly installments.
Applications
All applications will be treated with the strictest confidentiality. Interested applicants should apply for the vacancy no later than Tuesday 20th of August 2024.
Please note that only successful candidates will be contacted.
MGR is an equal opportunities employer.
this job offer is not open for applications
