MGR Human Resources Ltd, with a Temporary Employment Agency License in Malta No. 249-2024, member of MAP S.Platis Group of Companies, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are looking to hire an ICT Assistant - interim support for the European Union Agency for Asylum to be based in Malta, HQ.
The position
The successful candidate will work on a secondment basis for the awarded contract for the Provision of Interim Services to the European Union Agency for Asylum (EUAA). EUAA is an EU Regulatory Agency headquartered in Malta whose mandate is to strengthen EU Member States’ practical cooperation on asylum, to support Member States whose asylum systems are under particular pressure and to enhance the implementation of the Common European Asylum System.
Responsibilities
- Dealing directly with staff either by telephone, email or in person at operational locations (which will include travelling outside of Malta).
- Efficient handling of IT related issues assigned using the means available
- Tracking and updating issues related to operations in the ICT Ticketing System
- Proper escalation of issues to the 2nd or 3rd Level ICT Helpdesk
- Support in maintaining an up-to-date assets and inventory database
- Ensuring the smooth running of Video- and tele-conferencing facilities
- Installing hardware and software components, updates, workstations, peripherals and mobile phones, videoconferencing units, and logical unit support, while ensuring maintenance
- Carry-out pre-deployment quality control for desktop and laptop platforms
- Establish and update respective release and maintenance documentation - Ensure hard drive encryption is applied according to ICT procedures
- Assist with the coordination of technical support with external service suppliers and contracted vendors, specifically regarding audio and video equipment in the EUAA and local Authority facilities
- Collaborate and support the maintenance of the Documentation and in the operation of available ICT applications
- Coordinate in the delivery / replacement of ICT Equipment which are critical to the smooth running of the operation.
Minimum requirements
- Post-secondary education attested by a diploma, OR Secondary education attestedby a diploma givingaccess to post-secondary education and appropriate professional experience of at least one year.
- Certification in ICT or similar field
- Knowledge in ITIL or other ICT Service Management Frameworks
- Thorough Knowledge of English (level C1 in all dimensions as per the Common European Framework of Reference for Languages or CEFRL);
Advantageous
- Experience within an ICT Service Desk team (ITIL Standard)
- Experience with Atlassian Jira.
- Customer Care Experience
- Good command of Italian and English (level B2 in all dimensions as per the Common European Framework of Reference for Languages or CEFRL);
Required skills/competencies
- Must be comfortable working within a multi-cultural environment
- Must display a pro-active attitude towards resolving issues
- Must display the ability to work within a team and adapt to changing circumstances in a challenging environment.
- Demonstrated analytical skills;
- Drafting reports;
- Ability to work under pressure and accomplish multiple tasks;
- Good communication skills and well developed interpersonal skills;
- Accuracy and attention to detail;
- Must be willing to travel.
Remuneration
The position falls in hierarchical Category III and the associated salary is €34,795.80 gross annually in twelve monthly installments.
Applications
All applications will be treated with the strictest confidentiality. Interested applicants should apply for the vacancy no later than Thursday 8th of August 2024.
Please note that only successful candidates will be contacted.
MGR is an equal opportunities employer.
this job offer is not open for applications
