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MGR Human Resources Ltd, member of MAP S.Platis Group of Companies, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are looking to hire an Information Provision Assistant for the European Union Agency for Asylum to be based in Malta.

The position

The successful candidate will work on a secondment basis for the awarded contract for the Provision of Interim Services to the European Union Agency for Asylum (EUAA).EUAA is an EU Regulatory Agency headquartered in Malta whose mandate is to strengthen EU Member States’ practical cooperation on asylum, to support Member States whose asylum systems are under particular pressure and to enhance the implementation of the Common European Asylum System.


Under EUAA’s coordination, the Information Provision Assistant supports AWAS MAU and IPA in content-related development activities, in their responsibility to inform asylum seekers and refugees on rights, obligations, procedures.

Under EUAA’s coordination Information Provision Assistant will:

  • Support national authorities in determining and approving information to be shared with applicants for international protection
  • Support concept and content-development of information provision on reception and asylum procedures, based on needs analysis
  • Contribute to the creation of packages and appropriate dissemination tools, using various supports (e.g. leaflet, video, social media), for information provision in relation to reception benefits and obligations, access to international protection, rights and obligations and specific information related to services (UAMS, LGBTIQ+, etc.)
  • Ensure to cover the various procedural steps, with simple and clear content, appropriate for the age and level of understanding of the applicants, in a language that the applicant is reasonably supposed to understand
  • Support testing and adjusting content in timely manner based on feedback received
  • Coordinate and communicate with other members of staff as necessary from Malta Operations teams, and regularly consult with relevant colleagues and stakeholders to ensure accuracy of the information provided
  • Support the development of guidelines, standard operating procedures, information packages, templates, tools, and others as required
  • Draft documents, concept notes, templates, statistics, minutes, and reports
  • Research on new developments in the area of the welfare of asylum seekers in Malta, available mainstream services, and projects, as well as rights and obligations of International Protection applicants
  • Keep-up to date with the latest projects and initiatives undertaken by national authorities in the field of asylum and reception
  • Report on a regular basis as per EUAA reporting systems
  • Perform other job-related duties as necessary or as assigned by the Measure Coordinator or by the Field Coordination Support Officer


  • University degree in a relevant field (preferably Refugee Law and Human Rights Laws, Political science, Social Science, International Relations, International Law) is advantageous.
  • Excellent knowledge of the legal international & European framework related to international protection and the Common European Asylum System, including specific asylum-related and reception procedures
  • Proven field experience of minimum three (3) years with regards to asylum and reception related activities related to the tasks described relevant for the provision of information in the field of international protection
  • Proven experience in conducting research, including desk-based research, related to topics in the field of international protection for various projects, drafting reports, collection of background material
  • Good understanding of the Maltese asylum and reception context will be considered advantageous
  • Good intercultural and communication skills and cultural awareness
  • Ability to work in different settings with capability to work in multi-disciplinary teams in a multi-cultural environment
  • Ability to work in autonomy, as well as in a team, under minimum supervision
  • Excellent drafting, analytical and communication skills
  • Excellent command of English (fluent)
  • Experience working under pressure by keeping strict deadlines and managing multiple tasks simultaneously
  • Being able to maintain a high level of confidentiality
  • Computer literate, including MS Office applications (Word, Excel), excellent use of the internet and particularly web-based applications and search engines


The position falls in hierarchical Category III and the associated salary is €31,928.64 gross annually in twelve monthly installments.


All applications will be treated with the strictest confidentiality. Interested applicants should apply for the vacancy no later than Friday 17th of June 2022.

Please note that only successful candidates will be contacted.

MGR is an equal opportunities employer.

this job offer is not open for applications