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UNHCR, the UN Refugee Agency, protects people forced to flee their homes because of conflict and persecution. We work in over 130 countries, protecting millions of people by responding with life-saving support, safeguarding fundamental human rights and helping them build a better future.

The Representation for EU Affairs (REUA) collaborates with EU institutions in Brussels on these issues, and works closely with the European Asylum Support Office (EASO) in Malta and Frontex, the EU's external border agency, based in Warsaw. The REUA in Brussels also supports UNHCR’s activities and regional offices in litigation before national and regional courts on legal questions of concern to UNHCR. Support on thematic issues such as trafficking, SGBV, child protection and statelessness in Europe is also provided from Brussels. Finally the REUA ensures the oversight of operations in Belgium, Ireland, Luxembourg and The Netherlands.

The UNHCR Representation for EU Affairs, Belgium, Ireland, Luxembourg and the Netherlands (REUA) is seeking a: Social Media & Digital Communications Consultant (home-based).

The Social Media & Digital Communications consultant will support the UNHCR REUA in reviewing its social media and digital channels (European Union focused) and provide a report, including a series of recommendations culminating in a Social Media and Digital Engagement Strategy 2022-2023.

The primary role of the Representation for EU Affairs is to cooperate and liaise closely with the European Union institutions.

At present, REUA’s primary EU social media channel is Twitter. The strategy, looking at Twitter, an upcoming website, and potentially other social media channels, managed by the EU Visibility Team, should take into consideration various strands of work including UNHCR’s Global Communications, donor (EU) visibility including digital campaigns, advocacy, and digital diplomacy, in line with wider objectives and audiences.

The strategy should include a review of the current state of play and a roadmap for a more structured, predictable, data-informed and streamlined approach to digital engagement.

The strategy will focus on REUA’s social and digital engagement vis-à-vis the EU institutions and other relevant regional stakeholders.

The project will be conducted over a period of 2.5 to 3 months (mid/late September 2021-December 2021).

Main duties and responsibilities

• Undertake a desk review of the current digital channel, and in consultation with relevant units, operations and regional bureaux, where relevant;
• In coordination with the EU Visibility Team and wider Communications Unit, identify key priorities to guide the strategy;
• Draft a roadmap to direct social and digital communications activities across the various strands including, where appropriate, UNHCR’s Global Communications, donor (EU) visibility including digital campaigns, advocacy and digital diplomacy;
• Submit a final report (in English) including recommendations on above-mentioned key elements;
• Submit a Social Media and Digital Engagement Strategy 2022-2023;
• Support the EU Visibility Team with other tasks.

Qualifications and professional experience

• Between three and five years of experience in the field of marketing, communications or other relevant fields, with an expertise in digital engagement. Previous work experience with UNHCR will be considered an asset;
• Excellent drafting skills in English are essential.

Contract period

The consultancy contract will start in the mid/late September of 2021 (53-62 days between September and December 2021). It is a full-time home-based role, Monday to Friday (40 hours per week).

How to apply

Interested candidates must fill in the Personal History (P.11) form in English, including the Letter of Interest section, which can be obtained at www.unhcr.org/recruit/p11new.doc.

The completed Personal History form is to be submitted, together with a CV, by Sunday 5 September 23:59 CEST to belbrhr@unhcr.org with ‘Visibility Consultant’ and the candidate’s surname in the subject.

Late applications will not be accepted.

Only short-listed candidates will be contacted.

UNHCR has a zero tolerance policy against Sexual Exploitation and Abuse (SEA), an unacceptable behaviour and prohibited conduct for UNHCR personnel.

this job offer is not open for applications