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MGR Human Resources Ltd, member of MAP S.Platis Group of Companies, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are looking to hire an ICT Service Desk Assistant for the European Asylum Support Office to be based in EASO, Malta.

The position

The successful candidate will work on a secondment basis for the awarded contract for the Provision of Interim Services to the European Asylum Support Office (EASO). EASO is an EU Regulatory Agency headquartered in Malta whose mandate is to strengthen EU Member States’ practical cooperation on asylum, to support Member States whose asylum systems are under particular pressure and to enhance the implementation of the Common European Asylum System.

Responsibilities

  • Assist EASO colleagues, in a professional manner, providing ICT support and troubleshooting their ICT related requests reported via standard Service Desk channels.
  • Follow the IT Service Management processes, work instructions and other relevant items related to the provision of a well-established and perceived Service Desk.
  • Efficiently handle ICT related issues assigned to the 1st Level Support using the means available.
  • Track and update issues in the ICT Service Desk ticketing system.
  • Coordinate maintenance and keep up-to-date assets and inventory database, track needs and report to the Head of Sector
  • Install hardware and software components, updates, workstations, peripherals, desk and mobile phones, videoconferencing units and other ICT infrastructure components.
  • Carry-out pre-deployment quality control for desktop and laptop platforms.
  • Assist with the coordination of technical support with external service suppliers and contractors.
  • Collaborate and support the maintenance of the ICT archive and documentation, and in the operation of available ICT applications.
  • Promote innovation and advise Head of Sector on proposals for modern solutions within ICT area.

 Selection Criteria

  • BA with certification in ICT.
  • Demonstrated previous experience in an ICT support function.
  • Knowledge of Service Management Frameworks or experience in a Service Management Oriented Environment.
  • Advanced use of English (both oral and written)
  • Customer oriented behaviour and friendly manners.
  • Excellent intercultural/interdisciplinary communication skills, experience in an international environment is an advantage.
  • Ability to work as a member of team; experience in leadership is an advantage.
  • Strong representation skills.
  • Excellent intercultural/interdisciplinary communication skills.

Remuneration

The position falls in hierarchical Category III and the associated salary is €31,566.72 gross annually in twelve monthly installments.

Applications

All applications will be treated with the strictest confidentiality. Interested applicants should apply for the vacancy no later than Monday, 3rd of January 2022.

Please note that only successful candidates will be contacted.

MGR is an equal opportunities employer.

this job offer is not open for applications