Job Description
The Agency is looking for a Data Service Provision Officer with experience in data provision services operations. The job holder will conduct EGNSS service operations activities, from the Agency GNSS Service Centre, and contribute to infrastructure management activities led by the Agency in its role of EGNSS Exploitation Manager.
TASKS AND RESPONSIBILITIES:
The jobholder will be entrusted with the following tasks and responsibilities (or relevant subset):
- Manage the operations of EGNSS data distribution services delivered by the Agency and ensure that those services are delivered according to their specifications;
- Define and maintain the operational documentation (processes and procedures) associated to the delivery of EGNSS data distribution services;
- Analyse the user requests, and supervise the answers and helpdesk activities related to the services;
- Establish a Key Performance Indicators monitoring system related to EGNSS data distribution services and ensure its continuous implementation and reporting;
- Contribute to the Service business continuity plan of the Agency, including 24/7 on call duty responsibilities when required;
- Contribute to the definition of EGNSS Data Service Definition Documents specifying the service characteristics and commitments towards users;
- Analyse the user needs and participate in the service engineering processes striving for continuous improvement of EGNSS data distribution services;
- Define technical specifications applicable to the design, development, production and maintenance of the service facilities, support the delivery of EGNSS data distribution services, review and verify their proper implementation and assess the acceptability of potential deviations to such requirements with respect to the Agency objectives and service commitments;
- Liaise with other departments, as well as with external partners such as the European Commission, the EGNSS Service Providers/Operators, the products manufacturers and maintainers;
- Support the Agency management as needed and take on additional tasks as required in the interest of the service.
Note: Duties may evolve according to development of the Agency’s structure and activities, and management decisions.
The position is located at the Galileo Service Centre in Torrejón de Ardoz (Madrid, Spain) and may imply travelling to the Agency’s headquarters and other locations in Europe.
Qualifications We Are Looking For
The selection procedure is open to applicants who satisfy the following eligibility criteria, on the closing date for application:
- Have a level of education which corresponds to completed university studies of at least three years attested by a diploma
- Appropriate professional experience of at least three years after having obtained the required diploma
- Be a national of a Member State of the European Union
- Be entitled to his or her full rights as citizen
- Have fulfilled any obligations imposed by the applicable laws concerning military service
- Meet the character requirements for the duties involved
- Have a thorough knowledge of one of the languages of the European Union and a satisfactory knowledge of another language of the European Union to the extent necessary for the performance of his/her duties
- Be physically fit to perform the duties linked to the post
SELECTION CRITERIA:
All eligible applications, according to the afore-mentioned criteria, will be assessed against the requirements listed below solely based on the information provided by the candidates in their application.
The Selection Board responsible for this selection will determine the criteria to be assessed in the various phases of the selection procedure (assessment of the application forms, interview and written test) prior to being granted access to the names of the applicants. All essential criteria will be assessed during the applications evaluation phase.
Non-compliance with any of the essential criteria may result in the exclusion of the candidate from the selection process. Advantageous criteria constitute additional assets and will not result in exclusion, if not fulfilled.
When filling the online application, candidates are expected to clearly include elements that demonstrate that their profile matches the requirements below.
Essential criteria
- University degree in exact sciences (e.g. engineering, physics, mathematics, computer science);
- Experience in data provision services activities;
- Excellent command of both written and spoken English;
Advantageous criteria
- Experience in software systems development or maintenance activities;
- Experience in real-time data service operations activities;
- Experience in user support or helpdesk services;
Behavioural competencies
- Motivation;
- Excellent communication and negotiation skills with ability to be concise on complex subjects;
- Solution-oriented mind-set and collaborative attitude;
- Ability to deliver quality results under pressure and prioritise tasks.
Recruitment Process
The only means of submitting an application for this vacancy is through the GSA e-recruitment portal https://www.gsa.europa.eu/gsa/jobs-opportunities
Please submit your application, via the e-recruitment portal, by 27/05/2021 11:59 (Prague time)
this job offer is not open for applications
