MGR Human Resources Ltd is a leading, licensed private employment agency and a member of MAP S.Platis Group. We are looking to hire a Quality Assurance Support Officer in Vulnerability for the European Asylum Support Office to be based in Malta, EASO AWAS Centers.
The position
The successful candidate will work on a secondment basis for the awarded contract for the Provision of Interim Services to the European Asylum Support Office (EASO). EASO is an EU Regulatory Agency headquartered in Malta whose mandate is to strengthen EU Member States’ practical cooperation on asylum, to support Member States whose asylum systems are under particular pressure and to enhance the implementation of the Common European Asylum System.
Tasks:
- Ensure consistency, harmonization and quality of the processing of vulnerability assessments by EASO vulnerability assessors, in line with detailed Standard Operating Procedures and EU asylum acquis and international law of refugee protection;
- Support the vulnerability assessment process through the review of every draft assessment (4 eyes principle);
- Liaise with the Maltese National authority for the submission of vulnerability reports and recommendations;
- Report complex cases and challenges faced throughout the process to the Measure Coordinator;
- Provide individual feedback and coach the vulnerability assessors to support them to improve their drafting, interview and assessment skills;
- Plan and perform shadowing of vulnerability assessments;
- Plan, organize and deliver individual and group supervision to the Vulnerability Assessors;
- Development or update of written guidelines e.g. SOPs, checklists, and templates that are necessary for all the steps of the vulnerability assessment;
- Implement all developments in guidance, quality feedback and SOPs, timely flag shortcomings and inconsistencies and propose improvements and solutions;
- Research on topics related to vulnerability assessment;
- Assist and follow up on the induction of newcomers to ensure their integration in the team;
- Provide or contribute in trainings, workshops and meetings related to quality issues in the processing of vulnerability assessments;
- Identify the training needs of the team and propose trainings on the core aspects of vulnerability, reception procedures or specialised trainings as deemed necessary;
- Participate in meetings organised by the measure coordinator on a regular basis;
- Attend meetings with the National Reception authority to discuss challenges and/or results of conducted assessments;
- Perform all tasks in coordination and cooperation with other Quality Assurance Support Officer – Vulnerability;
- Perform other job-related duties as necessary or as assigned by the Field Coordination Support Officer and by the Measure Coordinator.
Selection Criteria:
- University degree is required, preferably in the field of humanitarian and/or social studies. Holding a bachelor’s degree in social work is considered advantageous;
- Relevant post-graduate degree will be considered as an asset;
- Minimum 3 years of experience in first line activities in reception centres for applicants for international protection;
- Previous direct experience with asylum seekers belonging to vulnerable groups;
- Good knowledge of the legal international & European framework regarding international protection and the Common European Asylum System;
- Good knowledge of the Maltese Migration context;
- Good intercultural communication skills and organisational skills;
- Fluent in English (oral and written)
- Experience in coping with potentially stressful and tense situations;
- Being flexible and able to work in different settings with capability to work in multi-disciplinary teams in a multi-cultural environment;
- Previous experience in coaching staff would be advantageous;
- Being able to maintain a high level of confidentiality;
- Experience in working under pressure by keeping strict deadlines and managing multiple tasks simultaneously;
- Good interpersonal and presentation skills, coupled with organisation and planning skills and a high problem-solving ability;
- Computer literate, including MS Office applications (Word, Excel), use of internet and web-based applications;
- International experience is advantageous.
Remuneration
The position falls in hierarchical Category IV and the associated salary is €38,985.12 gross annually in twelve monthly installments.
Applications
All applications will be treated with the strictest confidentiality. Interested applicants should apply for the vacancy no later than Monday, the 21st of December 2020.
Please note that only successful candidates will be contacted.
MGR is an equal opportunities employer.
this job offer is not open for applications
